This Article Provides a general overview of the Supplier Corrective Action (SCAR) Process in CPro.
For more specific information please refer to the subsequent articles in this chapter:
1. Process Flow
There are a few key points to remember when working with Supplier Corrective Actions in CPro.
- Start by locating the desired Supplier Profile. (Most are imported already, but may be entered manually if necessary)
- The Supplier Corrective Action is a two step process, referred to as "Request and Response."
- The button to create the Response is located on the Supplier Corrective Action Request Form.
- The Supplier Corrective Action Report is located on SharePoint. It provides a convient summary / presentation of the SCAR for presentation purposes.
2. Definitions
Supplier Profile
A Supplier Profile is a special type of document that acts as the Central Point for Supplier Management activity. It contains key demographic information such as name, address, and ERP system number (Ship To.) It is typically imported (for convienence,) but may also be entered manually. As Audits, Scorecards and SCARs are entered into the system, the supplier profile will provide status reports and links to these and many other activities.
Supplier Profiles serve as the starting point for creating Supplier Audit Reports, SCARs, and Supplier Evaluations (Scorecards)
Supplier Corrective Action Request
A Supplier Corrective Action Request defines the problem we are experiencing with a purchased good or service, and who is internally responsible for communicating to the Supplier.
The Request Document is designed so that employees who experience a problem with a good or service, during inspection or at the point of use, may report it to the procurement team for further action. However, we understand that in many cases, the procurement team will be entering the SCARs themselves.
Supplier Corrective Action Response
A Supplier Corrective Action Response holds the Suppliers Response, Root Cause Determination, and Solution . It is where you submit the SCAR for Approval
When the Supplier Corrective Action Response is Approved, the Supplier Corrective Action Request will automatically be closed.
Supplier Corrective Action Report (Sharepoint)
The Supplier Corrective Action Report allows you to generate a clean PDF to be sent to the Supplier.
The report can be found on the Supply Chain SharePoint Site
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