With the Request document in read mode you can scroll down and select 'Create Resolution Response'.

For the response you can select others as co-assignees so they are also able to work on the SCAR

Select a root cause statement from the drop down which best suits the type of error made then describe in detail what analysis was carried out

Describe what solution was implemented by the supplier and what evidence you have seen that this is effective

Describe here what feedback was received from the supplier in regard to this issue. You could copy appropriate text from an email.  Do not copy entire email strings

You can make general comments in Additional Details and also specify the time spent as well as cost in dealing with this issue

You could put a copy of an image to describe the solution or just create an attachment of the fix

You can attach links to other product or supplier profiles using the Manage Hosted Data sections

Use Associated Items to place a link to other documents within Cpro. Create any copy to people in the Notification List.  Additional readers section is a means to specify only those individual able to see this document.

When you are ready to Submit you can choose 'submit for approval'

Select an allowance and hit the forward chevron to submit

Choose the forward chevron to submit to the selected approver(s).  Set as default to the requester of the SCAR.

Confirm Submit to mail for approval

Click the Approve button to approve

Enter your Cpro password to approve the SCAR and hit 'Confirm'