A SCAR must be created from a profile.  If the profile you need cannot be found, contact your Cpro administrator

Find the supplier name you wish to raise a SCAR against

Open the profile and select 'Supplier Corrective Actions' from the Special Actions' menu on the left hand side.

All previous SCAR's will be visible in this section of the profile.  To create a new SCAR, select 'Create Special Action'.

Choose the organization responsible for handling this SCAR

Start the SCAR detail with a title and be as descriptive as you want. The detail you enter here is a good way of immediately identifying a SCAR from the list and also helps with searching

Because this SCAR is created directly from a profile it automatically includes a link to that profile

Select the SCAR reason and product

Complete the information for the supplier contact. Their name may be entered in the CPro Directory already or can be added though they may not have access to Cpro so will have to be emailed outside of Cpro in order to get their feedback on the issue

Set the priority and requested due date for a response to the SCAR

Use the drop down categories to select the phrase which best describes the source and basic problem then describe in detail the issue

You can place an image of the issue in the box or you can attach a file

In Associated Items you can link other documents from within Cpro.  In Hosted Profiles Data you can also link other profiles for customers and/or Suppliers

Use the chevron to add other people to be copied once this SCAR is submitted. Once completed you can save and exit or submit if you are ready to go to the response step. Acceptance is automatic and the requester becomes the SCAR expediter by default