The initial communication response contains one less step where you do not need to fill in "Recommendation for Material Disposition" Section.  When completing an initial response you will omit steps 2 and 3.

1. Click on the Edit button
2. Select the category for Recommendation for Material Disposition.  NOTE: This response will appear on the Final Communication Response Report to the Customer
3. Press Save to make sure that recommendation for Material Disposition is save to the database.
4. Navigate to Sharepoint to run the communication response report.  (Follow steps listed in tutorial "Early Alert Reporting")  Take a screen shot of the PDF of the report and copy it into this section.  NOTE: Best browser to copy and paste images is Firefox.
5. Attach the PDF of the response into the Attachment section by clicking on the "Attach File" button.  Browse to the file on your computer, which will fill in the file path.  Type into the cell below file path a description for example: EA-XXXXX Initial or Final Communication Response.  Click "Confirm" to attach
6. Save Changes again.
7. Press "Complete Response" when the above steps are all completed and the response is emailed to the customer.  Responses do not require approvals.

IMPORTANT NOTE ON SEQUENCE:  The Recommendation for Disposition must be selected and saved prior to running the "Final Communication Response" report because that information is needed for the report - Only applicable for Final Communication Response.

1. Click on "Edit" button to complete the "Root Cause Analysis" section.
2. Select the "Root Cause" Category from the list.  (If your root cause is not on the list, please contact system administrator)
3. Select Contributing Factors - if necessary
4. Describe in Detail the Root Cause Analysis that was done. (How the problem was created) NOTE: This section appears on the Final Customer Communication Report.

1. What corrective action has been implemented as part of a solution for this Early Alert?  NOTE: This section appears on the Final Customer Communication Report.
2. Provide a responsible person for implementation and the date of completion of the implementation.  NOTE: This section appears on the Final Customer Communication Report.
3. What preventative Actions are being put into place to make sure this does not re-occur?  NOTE: This section appears on the Final Customer Communication Report.
4. List additional internally kept details if necessary.
5. Provide information on Labor Time and Cost of Implementation if known.

Attachment section can be used to attach RFC file of the investigation, any other relevant documents that were used during the investigation.  Image section can be used to display a screen shot of the documents being attached.  Image section is not required, but allows users to see what the attachment look like without actually opening the file.

1. Add image into this section by using computers ctrl+C and ctrl+V functions.  Best browser to attach image is Firefox.
2. Click "Attach File" button
3. Click on "Browse" to find the file to be attached
4. In the text box below type in attachment description such as RFC or Raw Material CoA
5. Click "Confirm" button to add
6. If more then one attachment is necessary press append row button to add another file

When necessary you can associate documents, or control plans that were part of the root cause analysis or solution steps of this early alert.

1. Click on "Manage Associated Items" button to locate the document/control plans that you want to associate.