From C-Pro Home Screen

1. Display Main Menu
2. Click on "CAPA" Module
3. Click on "Action Items" Section of the Module
4. Click "By Document Type" to filter out early alert action only
5. Click on "Early Alert Requests"
6. Open the necessary early alert request form the list

You must create the response form correct Early Alert Request in order to have records correctly linked.

Two types of responses are available for this module: Communication Response and Investigation Response.  Each of the two responses is further broken down as such:

Communication:

• Initial Early Alert Communication
• Final Early Alert Communication

To determine which communication response is needed, analyze all the information provided on the early alert request.  If this Early Alert will require communication to the customer, determine if it's a quick solution.  When a solution/recommendation is found quickly there is no need for an initial response.  You can just create a Final Communication as a response.  When a solution/recommendation can take days and weeks, you should create both an initial response and a final response.  Initial response will warn the customer about issue and communicate to them that investigation is on-going.  The final response will be sent to the customer upon completion of the investigation, it will include information on actions taken and final recommendation

Investigation:

• TKAM Investigation
• Quality Control Investigation
• Engineering / Operations Investigation

To determine which investigation response is needed, analyze all the information provided on the early alert request.  Determine based on the information give if the investigation can be completed by the TKAM.  If QC and/or Engineering investigation is required all three response types can be created.

1. When only single communication response is needed click on "Create Communication Response"
2. When both the Initial and Final Communication response is needed click on "Create Multiple Responses"

1. When only single investigation response is needed click on "Create Investigation Response"
2. When multiple investigation responses are needed click on "Create Multiple Responses"

By default the responses will be assigned to the expediter of the early alert and must be re-assigned appropriately.  It's likely that communication responses will stay assigned to the expediter by the investigation responses will be re-assigned.  

1. Open the response needed to be re-assigned by clicking on the blue text "Early Alert Investigation Response EA-XXXXX: Name"\
2. Click on "Request Reassignment" button
3. Click on chevron to select the new "Assignee"
4. Type in the name in the search box
5. Click on the correct name
6. Click on "Request Reassignment" button to continue
7. Once the new Assignee accepts the response C-pro will automatically update the record.