When the complaint request is opened the expediter will see in Responses section a button 'Create Response'. Press this to create.

If required and providing you have the necessary rights, you will be able to change key information such as Reason or response type for the complaint

Enter in the first box, all detail of the investigation into the complaint and then, if know, the solution or root cause. Some complaints will be quick and easy and require no corrective action and can be closed here with this one response document

Use the Attach File button if you wish to attach evidence of any kind. Specify if you know there to be a potential liability issue with this complaint. The liability steps are detailed in another set of help slides in cprohelp.alent.com

This is where you will state if this is a first time complaint or a repeat complaint. Note, a repeat complaint should progress to a corrective action and ensure you investigate thoroughly before making a decision.

Ascertain whether or not this complaint is justified or not justified. If unsure, save and close and proceed with investigation and/or corrective action.

If you select that a corrective action is necessary, this will be an automatic creation upon closure of this response. All you may wish to do is add a different expediter for the CAR and any copy to individuals. Complete the response to create the CAR.  If no CAR is necessary, select 'No' and hit the 'Complete Response' button

Add Expediter and Copy to if required.

Whether the CAR is closed or not you can submit the complaint for approval and close.

The complaint is first approved by whoever is chosen in the first box (usually the expediter) and is also sent automatically to the requester for final approval