A complaint needs to be raised from an Approved Profile. You cannot raise a complaint using the 'NEW' button

Click on the customer you wish to raise a complaint for

Select Customer Complaints (1) & Special Actions (2) to generate a complaint

Select the Organization that is responsible for this complaint i.e the site you are going to send this complaint to. Hit chevron when ready

Make a short, unique title for your complaint

Those available as expediters is dependent on the Allowance filter Quality Assurance. The person you wish to send this complaint to must have the Quality Assurance allowance in their user profile

Find the expediter (1) you need from the list who needs to deal with the complaint and 'Add Selected' (2)

Select Source of Complaint and Complaint type from the drop down boxes

Complete the sections for Reason and response type

Hit the Chevron when complete

Choose any sub categories and hit the Chevron when done

Specify the type of response the customer may have requested. Hit the Chevron when ready

Click on product/material category

Choose the business relevant and chevron when ready

The underlined text means there is a further look up. Click on this underlined text to reveal a sub category.  In this case it is the product types relevant to the business entity you have chosen.

Choose a product relevant to this complaint and chevron forward

Select the urgency level of this complaint. The actual request date may be changed manually if desired

Make attachments - Pictures, Meeting reports, data files

Attach and hit Chevron

If required, enter Sales Order Number.

If applicable, enter lot numbers into the box

If the customer has indicated that a liability claim may be instigated, enter all the details in the box provided

If no liability has been identified, answer 'No'.

Click on 'Manage Hosted Data' to add a product or products