Click "Create Resolution Response"

1. Select Customer Request Response
2. Click the Chevron

1. Briefly describe what was done to resolve the Customer's Request
2. Attach any relevant information that is to be shared with the customer
3. Attach or describe anything additional that is NOT TO BE SHARED WITH THE CUSTOMER

Click "Submit for Approval"

Click the Chevron

1. Click the desired approver
2. Click the top arrow to add to the "Selected Approvers" box

Click the Chevron

1. Review that the correct approvers are selected
2. Add anyone for additional notification (email) that the request has been submitted for approval
3. Click "Confirm Submit"