Open the In Process Request document

Scroll down the Responses section and click on 'Create Resolution Response'.

Detail how the request was resolved

You can use the 'Attach File' button to make attachment(s). You can use the 'Manage File Attachments' button to delete or reorder existing attachments

In addition to those people in the notification list on the request you can add additional names in this response.  There is no need to put the same names in again. You can 'Save', 'Save and close' if you wish to return later to add additional information or click on Submit for Approval' when ready

Click on the forward chevron to submit your response to the owner of the request

Chevron to progress

Confirm submit or go back

The owner of the request can now choose to approve or reject the response

Type in Cpro password and hit confirm to approve the request response and close the request

Status is now completed.  Note that it is possible to reopen a customer request

At any time, closed or open, anyone can create a note within a request to make comments.